FAQ’s – Frequently Asked Questions

The Chic Outlet Shopping® team has put together the following list of some of the more common questions they get asked. If you have a query, concern or comment about our booking service or website that is not answered then please contact us.

SHOPPING EXPRESSTM

How can I book tickets for Shopping Express™?
Tickets can be booked online athttp://www.bicestervillage.com/en/guest-services/chic-travel/shop/shopping-express
How can I cancel my booking?
You will then be required to enter your e-mail address and reservation number.
If you have booked your tickets locally then you will not be able to amend your booking online. You will need to amend your reservation with the bus company with whom you booked your Shopping Express™ tickets originally.
How can I amend my booking?
If you have booked your tickets online and wish to amend your booking please select the HOME tab above this page and then click on MANAGE YOUR BOOKING.
You will then be required to enter your e-mail address and reservation number.
If you have booked your tickets locally then you will not be able to amend your booking online. You will need to amend your reservation with the bus company with whom you booked your Shopping Express™ tickets originally.
Will I receive tickets once I have booked them online?
You will receive a booking confirmation by email with a booking reference number.   Please use this as your “Shopping Express™ Ticket” and present this at the departure point.  
You will also receive an SMS text message confirming your reservation, no. of tickets purchased and the booking reference number.
Contact Us
If you have a query, concern or comment about our booking service or website, please don't hesitate to let us know. We are constantly striving to improve our service to you.

You can send our Customer Services team an email at se@chicoutletshopping.com - our aim is to respond to you within 2 days. However, if you are experiencing problems completing a booking, we will aim to respond within 4 hours.

We'd love to hear from you.

GIFT CARD

What is the Gift Card?
It is a prepaid Gift Card that can be used at participating boutiques in The Village Collection.
How do I purchase a Gift Card online?
To purchase the Gift Card online visit www.chicoutletshopping.com/en/experience/chic-travel/shop/gift-card and select the value and quantity of Gift Cards you would like to order up to a maximum value of €300 per transaction. You will then be asked to supply the following information:

1. The recipient’s name

2. Your preferred delivery method

3. Your billing and credit/debit card details for payment

Is there a limit on the number of Gift Cards I can purchase online?
There is no limit on the number of Gift Cards you can purchase online, however the total transaction value cannot exceed €300 per credit/debit card, per day.

To purchase multiple Gift Cards of the same value in the same transaction use the  quick multi order tool by visitingwww.chicoutletshopping.com/en/experience/chic-travel/shop/gift-cards.  Please note all cards will need to be sent to the same delivery address.

What should I do if I am having trouble purchasing a Gift Card online with my Visa or MasterCard?
Make sure the expiration date on your card matches the expiration date in your bank’s system. Also, the address on your credit or debit card statement needs to be exactly the same as the one you enter on the order.

How much money can I put on a Gift Card?
For purchases online, choose a set value from €5 to €300.  The total online checkout value cannot exceed €300 in one transaction, per credit/debit card, per day.
Can I amend or cancel my order once I have purchased the Gift Card?
No, Gift Card orders cannot be amended or cancelled once purchased online.
Does the Gift Card come with any packaging?
The Gift Card will be presented in an elegant wallet with the Gift Card Value and expiration date hand-written on the back.  The Recipient Name and Sender Name fields will be left blank for you to complete.
If I choose to collect my Gift Card in the Village, will I need to show proof of purchase?
Yes, to collect your Gift Card in the Village you will be required to present a copy of your booking confirmation email and proof of ID on arrival at the Tourist Information Centre.
If I choose to have my Gift Card delivered by post, when will it arrive?
Delivery date will depend on the shipping option you selected during the online booking process.  Details of the various shipping options can be viewed by visiting www.chicoutletshopping.com/en/experience/chic-travel/shop/gift-card and clicking on the Information tooltip next to ‘Select Shipping Option’.
Is the Gift Card sent to the recipient or to me?
That choice is entirely up to you.
What if I want to order Gift Cards for more than one recipient?
You may select different recipients. Once you have added a Gift Card to your Shopping Cart, you can then add another Gift Card for a different recipient.  You will be asked to provide the delivery details for each recipient, or alternatively they can collect their Gift Card in the Village by presenting a copy of their booking confirmation email on arrival at the Tourist Information Centre.

Each recipient will receive a booking confirmation email detailing their name, unique booking reference number and the value of their Gift Card.

Please note different recipients cannot be specified if you choose to purchase multiple Gift Cards via our quick multi order tool.

CHAUFFEUR

How can I make a Chauffeur booking?
Bookings can be made online at http://www.bicestervillage.com/en/guest-services/chic-travel/shop/chauffeur
How can I cancel my booking?
If you wish to cancel your Chauffeur Service booking please select the HOME tab above this page and then click on MANAGE YOUR BOOKING.
You will then be required to enter your e-mail address and reservation number.
Please note cancellations will not be accepted within 24 hours of the scheduled departure time of your journey.
How can I amend my booking?
If you wish to amend your Chauffeur Service booking please select the HOME tab above this page and then click on MANAGE YOUR BOOKING.
You will then be required to enter your e-mail address and reservation number.  

Please note amendments will not be accepted within 24 hours of the scheduled departure time of your journey.
Will I receive confirmation once I have made a booking online?
You will receive a booking confirmation by email with a booking reference number. You will also receive an SMS text message confirming your reservation and the booking reference number.
What will happen on the day of my journey?
You will receive an SMS text message from the Chauffeur service provider at least 10 minutes, and a maximum of 30 minutes, before the journey commences, including details of the service provider as well as car and driver information if available.
You will receive a telephone call on your mobile phone from the driver on their arrival at the pick-up location.
If you are being picked up from the airport, your driver will also use a passenger board for ease of identification.
What if my driver is late?
You will receive an SMS text message from the Chauffeur service provider notifying you in advance of any possible delays in the driver’s arrival at the pick-up location.
Can I book a one way journey only?
All Chauffeur services for all Villages are available as either one way journeys or return journeys with waiting time.
Can I book extra waiting time in the Village on the day of my journey?
Extra waiting time can be requested on the day of your journey, subject to availability of your driver. Please advise your driver as soon as possible of any extra waiting time you would like to have in the Village.  Please note any additional charges for extra waiting time are to be settled by you directly with the driver at the end of your journey.
Are there any other costs?
The Chauffeur services include all extra costs including VAT, airport parking, road tolls etc. However, you may be charged for additional waiting time if you arrive late at either your pick-up or return point.  Please note any additional charges for late arrival are to be settled by you directly with the driver at the end of your journey.
Contact Us
If you have a query, concern or comment about our booking service or website, please don't hesitate to let us know. We are constantly striving to improve our service to you.

You can send our Customer Services team an email at chauffeur@chicoutletshopping.com - our aim is to respond to you within 2 days. However, if you are experiencing problems completing a booking, we will aim to respond within 4 hours.

We'd love to hear from you.